Product Return and Refund Policies
Return procedure and conditions
Cinzia Rocca wants to ensure you have a pleasant online shopping experience, even when you are not fully satisfied with your purchase.
The Customer may return any item(s) purchased from our site, within 10 business days from the delivery date for a full refund.
The shipping costs for returns are honored by Cinzia Rocca
1) To request a return authorization, the customer must send an email to firstname.lastname@example.org with the following details:
- - name
- - order number and date
- - style, article code, color and size of the item that will be returned
- - return reason
2) Upon receipt of a return request, CINZIA ROCCA will email the customer a confirmation containing the following:
- - a file with the "return label".
3) Upon receipt of the email the customer will have to print and affix the "return label" to the front of the original package.
If you prefer, you can send your returned item(s) at your own cost to the following address:
Cinzia Rocca Returns
30 Central Park South, Penthouse
New York, NY 10019
CINZIA ROCCA reserves the right to refuse unauthorized returns, returns 10 days past the receipt of the item(s), or for products that are not in the same condition in which they were received.