Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that Cinzia Rocca offers. If you require further assistance, remember you can always contact our Customer Service at customercare@cinziarocca.com.
HOW CAN I RETURN ONE OR MORE PRODUCTS?
- The return request to Cinzia Rocca must be done without undue delays, within 14 (fourteen) days from receiving the order.
The shipment of the goods must be done within 21 (twenty-one) days from receiving the order, otherwise the return will not be accepted and the cost of the service and potential custom duties will be at your expense. The direct cost of returning the goods will be offered by us using our courier (UPS)
If you choose a different courier from UPS, the cost of the service and the potential custom duties will be at your expense.
FOR THE RETURNS AND REFUNDS FORM CLICK HERE
HOW CAN I FIND THE RIGHT SIZE?
- Our photographed garments are in an Italian size 42. For each item you will find the measures of shoulder, chest and hips of the Italian size 42. If you need any help our team of experts is at your service. Please contact our customercare@cinziarocca.com or click on the Chat that you find on the left bottom.
HOW CAN I FIND THE PRODUCT I AM LOOKING FOR?
- Starting from the Home Page, you have several options: if you want to find out what www.cinziarocca.com offers you, click on the category that interests you and navigate with the aid of filters that you will find on the left side. if you want to find a specific product, specify it in the box "Search", which you will find at the top right; one or more terms related to your search and a list of products related to the words you searched will appear.
HOW CAN I BUY THE PRODUCT SHOWN?
- First of all, click on the product of your interest. This will allow you to see the product card, containing detailed information on the article. Then, to place your order, click on "Add to cart"
HOW CAN I BUY THE PRODUCTS THAT INTEREST ME?
- Buying on www.cinziarocca.com is fast and spontaneous. Click on the product you like most to go to the relative product card and view all the relevant information in detail on that article. To add to cart click on the button "Add to cart". You will be automatically redirected onto the first page of the “Cart”, where you can choose to complete the purchase, or to continue shopping looking for other products. If you decide to continue with your shopping, during browsing you will continue to see the image of the "Cart" with its contents, together with the total value of your purchases. Having finished shopping, to proceed with your order, click on "Check-out". Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them. If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you can select the shipping type you want.and you will be asked to choose between the available payment methods (Credit card, Paypal, Amazon Pay or bank transfer). Finally, Cinzia Rocca reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ("Secure Socket Layer"), cryptographic data transfer, not accessible by third parties. Finally, having made the necessary checks on your transaction, your order information will be transmitted to www.cinziarocca.com and a message of thanks will let you know that your purchase has been successfully completed.
IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY?
- Generally there are no limits, neither as to quantity nor as to total cost. However, www.cinziarocca.com reserves the right to limit the purchase of some special products in limited series.
ON FILLING MY CART AM I OBLIGED TO BUY?
- Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the "Cart".
WHAT IS IT AND HOW DOES THE "PROMO CODE" WORK?
- The "Promo code" is a discount ticket that you are provided with to take advantage of special promotions. The conditions for obtaining such code will be sent via a special Newsletter for special events. If you are in possession of one, all you have to do is insert the code in the field that you will find on the page at the conclusion of your order: the discount will automatically be calculated and displayed.
WHEN IS THE PURCHASING PROCEDURE CONCLUDED?
- After having entered the data required for the payment, you will be transferred to the purchase confirmation page containing the number and date of the order. A message of thanks at the centre of the page will inform you that the purchase procedure has been successfully completed. Finally, you will receive an e-mail with the details you have submitted in the order and confirm that it was correctly accepted. If within 24 hours you have not received any communication, please write to customercare@cinziarocca.com.
HOW CAN I CHECK THE STATUS OF MY ORDER?
- To check the status of your order, please log in and access at My Accounts: under the tab “Orders history and details" you will find all the information you wish. Remember that customer care staff is at your disposal to provide further information.