Shopping Cart
Wishlist
account

Information Notice on the right of withdrawal and return of faulty and non-conforming goods

If you are not satisfied of you purchase for any reasons, you can return the products you have bought within 14 (fourteen) days from receiving the order.

The product must be returned to Cinzia Rocca without undue delays, within 14 (fourteen) days from receiving the order. The deadline shall be met if you send back the goods before the period of 14 days has expired. After the 14 day period has expired the consumer shall bear the direct cost of returning the goods.

Once you recieve the order, are required 24 hours to permitt the delivery update in the My Account area; then it will be enabled the return procedure.

The direct cost of returning the goods will be offered by us.

If you choose a courier different from UPS, the cost of the service cost will be deducted from the product refund.

 

Return methods

If you are a registered user, please send your request from your reserved area. If you are not a registered user, click on the “Non registered user” link below to send your request.

 

 

.

 

REGISTERED USER     NON REGISTERED USER    


 

WHAT DO YOU NEED?


- Order number – you will find it on your order confirmation

- E-mail address

 

After the request or after following the Return and Refund instructions, you will receive a refund confirmation email, with the return form that must be included in the packaging, and the instructions on how to ship the products.

Remember to insert the completed return form in the packaging together with the product and send it via UPS and contacting the branch office nearest to you (you can find here the number for your area), within 14 (fourteen) days from receiving the order to:


Cinzia Rocca
Piazza delle Erbe 35
37121 Verona (VR) - Italy


If you need support, as an alternative to the online return request, you can send an detailed declaration to Triboo Digitale, using the contact form or email address customercare@cinziarocca.com.

After that you will receive two emails:

- An email of return management: your withdraw is in process and approved (is in our warehouse)

- An email of refund confirmation: your refund has been managed from customer care and you will be refunded within 3-5 bussiness days.

 

RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS


If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a refund or replacement of the purchased goods within 14 days from the date the order was received.
To request a refund, follow the instructions provided in the "RMA Request" paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.


On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed. We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.